EXPERIENCE

LEARNING EXPERIENCE DESIGNER II  | AMAZON

AMAZON  |  LOS ANGELES  |  2023 - PRESENT

• Led end-to-end development and rollout of large-scale training programs, including a 10-module curriculum for 300+ operations leaders delivered within a 4-week launch timeline, achieving 90% completion and exceeding knowledge retention targets.

• Designed and implemented data-driven learning strategies by conducting performance gap analysis (identified a 19% deficit), resulting in improved program outcomes (CSAT 4.42, NPS 70).

• Built and standardized training operations infrastructure, including audit frameworks, templates, and quality standards adopted across 144+ learning experiences, reducing development time by 43% and review cycles by 66%.

• Partnered with 10+ SME groups and cross-functional stakeholders to align training with operational and business goals during high-impact organizational changes.

• Developed scalable learning solutions, including video-based microlearning programs using Camtasia and AI-assisted scripting.

• Delivered 30+ high-impact projects in under a year with consistently above-average performance metrics (CSAT 4.6+, NPS 67+).

• Mentored team members and enabled continuity of training operations by building self-sustaining systems and coaching.

LEARNING EXPERIENCE DESIGNER I  | AMAZON

AMAZON  |  LOS ANGELES  |  2022 - 2023

• Designed and developed learner-centered training programs — including eLearning modules, webinars, and digital resources — for large-scale audiences.

• Led discovery and scoping sessions with SMEs and stakeholders to translate business needs into targeted training strategies.

• Supported the launch and expansion of Amazon Small Business Academy's LMS and digital learning platform.

• Conducted post-training evaluations using established frameworks to assess effectiveness and drive iterative improvements.

ELEMENTARY EDUCATOR | ADULT WORKSHOP FACILITATOR

WESTSIDE NEIGHBORHOOD SCHOOL  |  LOS ANGELES  |  2017 - 2022

• Designed and delivered data-driven curricula across subjects, improving student performance (95% grade improvement; 55% reading growth).

• Facilitated 900+ hours of instruction annually, building strong engagement across diverse learner groups.

• Created blended and remote learning experiences, translating complex material into accessible, structured learning.

• Built strong stakeholder relationships with parents and administrators through consistent communication and feedback loops.

• Managed class website, weekly newsletters, and remote learning updates via Google Classroom, developing self-paced blended learning experiences during the COVID-19 pandemic.

ADMISSIONS COORDINATOR

NEW ROADS SCHOOL  |  LOS ANGELES, CA  |  2016 - 2017

• Delivered high-touch customer experience for applicants, increasing application volume by 33%.

• Analyzed application data for the Director of Admissions, enhancing team efficiency by 45%. 

• Coordinated all open houses, tours, and events, hosting over 170 guests each.

AMERICORPS MEMBER

CITY YEAR LOS ANGELES  |  LOS ANGELES, CA  |  2015 - 2016

• Devoted 1700+ hours of full-time service through City Year AmeriCorps, planning and executing targeted intervention sessions for high-needs students, raising their grades by an average of 22%.

• Managed communications and digital content to support organizational outreach and engagement.